FAQs (Frequently Asked Questions)
Last updated: August 30th, 2023
What are your hours?
Monday - Friday
Customer Service: 9am-9pm
Pickup/Dropoff: 12pm-7pm
Saturday
Customer Service: 12pm-4pm
Sunday: CLOSED
How long before I receive my order?
Processing and shipping times are NOT the same. Processing times vary depending on order quantity and current work loads. Rush processing time fees are available for purchase (as a product) (Search “rush fee”). Custom items that are typically bought in multiples (such as button pins and party favors) are counted as 1 item for every 10 pieces in regards to processing time.
A 1-7 order quantity typically has a processing time of about 3-14 business days
A 8-12 order quantity typically has a processing time of about 7-28 business days
A 13-20 order quantity typically has a processing time of about 14- 42 business days
A 21+ order quantity typically has a processing time of about 40+ business days
Processing starts the next business day after an order has been placed. Processing time DOES NOT include shipping, weekends, or holidays. Custom items are not kept on hand and have to be ordered. Processing time is subject to increase or decrease depending on work load and closed days.
Once the order has been shipped, shipping is typically 1-5 business days (see the shipping policy for more information)
Can I add on a rush fee?
Yes, search “rush fee” at the top. A rush fee is added to orders needed before the standard processing time. To ensure availability of a rush order, use the “Chat With Us” bubble at the bottom right of your screen.
How much are custom items not listed on the website?
Pricing varies. Please fill out the inquiry form under “inquire about custom clothing” with ALL of the listed information to receive a price.
Can I order a birthday set instead?
Yes, senior items can be ordered as birthday items
Do I need to be in the current graduating class?
No, you do not need to be in the current graduation class to purchase. Everything is by what is requested.
How do I pay for items not on the website?
After prices are discussed and confirmed, an invoice will be sent via email to pay online as a normal checkout. A FULL payment must be made before an order is started on. Cash, Cashapp, or any other third party forms of payment will not be accepted.
Are custom items provided? Can I provide my own?
Yes, custom items are provided. You are allowed to provide your own item, but a discount will not be added if you decide to provide your own. After a purchase is made, you will be sent a shipping label to send your items. If you will be dropping your item off, you’ll receive a pickup/dropoff notification.
Can I cancel if I no longer want the order?
All items are custom made to order and items are bought almost immediately for each order. You cannot cancel or receive a refund if you wish to no longer proceed
Can I get a preview of my design before purchasing? How many revisions am I allowed?
By purchasing the design fee, that does not go towards your custom item, you can view a design before purchasing the actual item. Your preview will be watermarked. The design fee is also available to those who need extra revisions to their design. Everyone is allowed 4 revisions. Meaning you are allowed to change your mind about something, add or take off a design, etc. 4 times after we come up with an initial design.
Can I get a discount for a group order?
Group orders of 15+ items will receive an automatic discount at checkout